Shipping policy
At Essential Gear, we understand that you’re excited to receive your order. We request you to please review the shipping details below before placing an order.
🚚 Shipping & Delivery
All orders are shipped from multiple locations across India.
Orders are usually processed and dispatched within 2–3 working days
Products are shipped through reliable courier partners, Speed Post, or India Post depending on service availability at the delivery location.
Free shipping on all orders across India. No additional shipping charges.
⏱️ Delivery Timelines
Delivery timelines vary based on the destination address and courier service.
While we try our best to ensure timely delivery, delays may occur due to factors beyond our control, such as:
Festivals
Natural disasters
Strikes
Courier service disruptions
⚠️ Courier Responsibility
Once the order is dispatched, Essential Gear is not responsible for delays caused by courier companies or postal authorities.
We are not liable for any damage caused during transit.
👉 Please do not accept the parcel if it appears damaged or tampered with at the time of delivery.
📞 Customer Availability
Customers are requested to be available on the provided contact number at the time of delivery.
If delivery fails due to unavailability, incorrect address, or incorrect contact details, the package may be returned to us.
In such cases:
Orders cannot be cancelled or refunded.
Re-shipping can be arranged once the product is returned to us.
Additional shipping charges will be borne by the customer.
💳 Payments & Refunds
Any discounts or coupons used (including partial payment or deferred payment offers) are non-refundable in case the order is rejected or not accepted at delivery.
This amount is used to compensate for shipping and return logistics costs.
🚀 Urgent or Special Delivery Requests
Any urgent delivery or special shipping instructions must be communicated to us before placing the order.
Such requests will be entertained only after confirmation from our team.
📍 Contact Information
For any shipping-related queries, feel free to reach out to us:
📧 Email: essentialgear4u@gmail.com
📍 Address:
14-907, Behind Labour School,
Mundur, Palakkad,
Kerala – 678592, India
📌 Disclaimer
All product names, brand names, and images used on this website are for identification purposes only and are the property of their respective owners. Essential Gear makes no claim of ownership over third-party trademarks.