Refund policy
At Essential Gear, every product is carefully checked and packed before dispatch. Please read our return and refund policy carefully before placing an order.
📦 Returns, Exchanges & Replacements
All products eligible for return or exchange must be unused, unworn, and returned in their original packagingalong with all tags, invoices, and accessories.
Products must be securely packed in a sturdy box or package to prevent damage during transit.
Any product returned in a used, damaged, dirty, or altered condition will not be accepted and will be sent back to the customer.
📧 How to Raise a Request
All return or exchange requests must be raised via email at:
essentialgear4u@gmail.com
Requests must be raised within 48 hours (2 days) of receiving the product.
🔁 Exchange Policy
Exchanges are allowed only in case of manufacturing defects or incorrect item received.
If a replacement product is unavailable, customers may:
Choose an alternative product of equal value, or
Wait until the product is back in stock.
Products must be shipped back to us within 7 days of delivery to be eligible for exchange.
Exchange requests will be entertained only for products purchased directly from Essential Gear.
🚚 Shipping Charges
All shipping charges for returns or exchanges (to and from Essential Gear) will be borne by the customer.
Customers are advised to use a reliable courier service or India Post.
We are not responsible for loss or damage during return transit.
💰 Refund Policy
Refunds are not applicable under normal circumstances.
In rare cases where a refund is approved by Essential Gear:
Refunds will be processed only after the product is received and inspected.
Shipping charges, order processing fees, packaging costs, transaction fees, and taxes are non-refundable.
❌ Non-Returnable Items
Products purchased during discount sales, clearance sales, or special offers are not eligible for return or exchange.
If a product description mentions “No Return / No Exchange”, the same will be strictly followed.
📍 Incorrect Address / Delivery Issues
Orders returned due to incorrect address, incorrect contact details, or customer unavailability are not eligible for cancellation or refund.
Such orders can be re-shipped once received back by us.
Re-shipping charges will be borne by the customer.
⚠️ Damaged Products
If you receive a product that is damaged during transit, please report it within 48 hours of delivery with clear images or videos.
Do not accept visibly damaged packages from the courier.
📌 Disclaimer
All brand names, product names, trademarks, and images used on this website are the property of their respective owners. Essential Gear makes no claim of ownership over third-party trademarks and uses them strictly for identification purposes.